Returns

There are a number of reasons to return a product or order:

1. You are mistaken or you are not satisfied (satisfaction guaranteed)
2. There is a defective or wrong product delivered
3. The delivery is damaged during transport

Below you can read how you can return your product or order in these situations .

Please note!
You must postage all returns when sent back. Packages that are not franked
be refused by us. Mentioned your bank account number for this shipment so that we can refund the costs of shipping.

Satisfaction Guarantee/Cooling Off Period
We want you to be completely satisfied with your purchases at Slimex 15 Supplements. It can happen that you have made a mistake with your purchase or you are not satisfied with the way the order has expired. You can return the product within 2 weeks to Slimex 15 Supplements.

 
The product must be complete and in the original package if possible. Products that are damaged or used, are not for refund. The cost and risk of the return are to be refunded by Slimex 15 Supplements. The cooling off period of 14 days applies only to consumers.

A number of products is not eligible for our satisfaction guarantee:

  •   Open consumables
  •   Articles that are damaged or incomplete

Defective or wrong product upon receipt (d.o.a.)
A DOA is a product that directly after purchase is defective (factor is that the product must be in possession of Slimex 15 Supplements within two months). If such a product is defective or you have the suspicion that a product is defective, please contact us by email.

You have a defective product (no d.o.a.)
Under a non d.o.a. we mean a product product that has gone faulty after 8 days.
If a product is defective or you have the suspicion that a product is defective, please
contact us via email or telephone. the shipping costs of the customer to Slimex 15 Supplements
are for your account. Slimex 15 Supplements will return the replacement/repaired product free of charge to you.

Shippingdamage
First of all we recommend you to not to accept damaged package upon receipt. If this accidentally happens, then let the post office draw up a official or call 0582-33 33 33. This verbal is important to us at the Exchange. Please also contact us. you have after discovery of the injury two months to file your complaint with us.

Return procedure
Please always contact us first.

 Send a copy of your invoice with the return shipment
 Make a clear description of the complaint and/or the problem
 Send the entire product back
 Stick it in a solid packaging
 Send a email address and/or telephone number where we can reach you
 Include enough postage

Return costs
The costs of returning a product are to be paid by Slimex 15 Supplements.

Return Address
You can return your product(s) to:

Slimex 15 Supplements
Kerkstraat 138 - 1511 EL Oostzaan